Refund policy
Last updated: October 14, 2026
At My Little Bum, we want you to feel confident when placing an order with us. If something isn't quite right, we offer a clear and simple return process to resolve it quickly and fairly.
60-Day Return Policy
You may request a return within 60 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned with all packaging, tags, and included accessories.
Our support team is available to help you throughout the return process.
We do not charge any restocking fees.
Return Conditions
- Returns must be requested within 60 days of delivery
- Items must be unused and in original condition
- All original packaging, tags, and accessories must be included
- Our support team will guide you through the process
- No restocking fees apply
Return Shipping Responsibility
If your item arrives damaged, defective, or incorrect, we will cover the cost of return shipping. This includes products that are faulty, damaged during delivery, or not as described.
If you wish to return an item because you changed your mind, chose the wrong item, or for sizing reasons, the cost of return shipping is your responsibility. Any original shipping costs paid are non-refundable.
How to Start a Return
To start a return, please contact us at hello@mylittlebum.com and include your order number and the reason for your request.
Items should be securely repackaged in their original packaging, including all accessories, labels, and documentation.
Once your return request has been approved, our support team will send you the return address and instructions for sending the item back. Returns must be shipped using a tracked postal service. My Little Bum does not provide return labels; arranging the return shipment is the customer's responsibility.
Refunds
After your return has been received and inspected, we will confirm whether it meets the return requirements.
If approved, your refund will be issued to the original payment method. Refunds are typically processed within 7 business days, although your bank or payment provider may take additional time to complete the transaction.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at hello@mylittlebum.com
Our team will help you arrange a suitable exchange.
Non-Returnable Items
Certain items may not be eligible for return for hygiene or safety reasons. Where this applies, it will be clearly stated on the product page.
Need Assistance?
For more information, please visit our FAQ page or contact our support team at hello@mylittlebum.com
We are always happy to help.
Contact Information
Website Name: mylittlebum.com
Business Name: Tijs Krops
Business Address:
Sluitgatweg 10
8308 RE Nagele
Netherlands
Email: hello@mylittlebum.com
Phone Number: +1 (213) 931-5070
Dutch Chamber of Commerce (KvK) Number: 97223344
Dutch VAT Number: NL005256557B94
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.