FAQs
Welcome to the mylittlebum.com FAQ page.
Here you'll find answers to common questions about our products, delivery, returns, and customer support. If you need further help, our team is always ready to assist.
How long does delivery take?
Our estimated delivery timeframe is as follows:
Order processing time: 1–2 business days (Monday to Friday, excluding public holidays)
Shipping time: 6–9 business days (Monday to Friday)
Estimated total delivery time: 7–11 business days
Please note that delivery times are estimates and may vary slightly due to courier delays or external factors. For more detailed information, please see our Shipping Policy
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
Where is My Little Bum based?
My Little Bum is an online store operated from the Netherlands.
Our business address is:
Sluitgatweg 10
8308 RE Nagele
Netherlands
We currently serve customers within the United States.
What should I do if my order arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@mylittlebum.com
To help us resolve the issue quickly, please include clear photos of the problem along with your order number.
Can I cancel my order?
If your order has not yet been processed or dispatched, you may request a cancellation by contacting us as soon as possible.
Once an order has been shipped, it can no longer be canceled and the return process will apply instead.
What is your return policy?
You may return your order within 60 days of receiving it.
- Items must be unused and returned in their original condition
- Return shipping costs are the customer's responsibility for change-of-mind returns
- Defective or incorrect items can be returned free of charge
- Approved returns must be sent to the designated return address
- Customers must arrange their own tracked return shipment
For full details, please see our Refund & Return Policy
When will I receive my refund?
Once your return has been received and inspected:
- Approved refunds are processed within 7 business days
- Refunds are issued to the original payment method
- Your bank or payment provider may need additional time for the funds to appear
Do your products come with a warranty?
If you experience an issue or defect with a product, please contact our support team and we will help you in line with our Refund & Return Policy
This does not affect your statutory rights under applicable US federal and state law.
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, and Google Pay. Bank transfers are available for bulk orders only. All payments are processed in United States Dollars (USD). For more details, please see our Payment Policy
How can I contact customer support?
You can contact our support team using the following details:
Email: hello@mylittlebum.com
Phone: +1 (213) 931-5070
We aim to respond within 1–2 business days.
Do you ship internationally?
We currently ship only to customers located within the United States.
Do you have a physical store?
No, My Little Bum operates exclusively online and does not have a physical retail location.
Can I place a bulk or business order?
Yes, for bulk or business inquiries, please contact us at hello@mylittlebum.com with your request.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number.
Tracking updates may take 24–72 hours to appear, depending on the courier.
Contact Information
Website Name: mylittlebum.com
Business Name: Tijs Krops
Business Address:
Sluitgatweg 10
8308 RE Nagele
Netherlands
Email: hello@mylittlebum.com
Phone Number: +1 (213) 931-5070
Dutch Chamber of Commerce (KvK) Number: 97223344
Dutch VAT Number: NL005256557B94
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.