Refund policy
Last updated: 13 October 2026
At My Little Bum, everything revolves around a pleasant experience, from the moment you place your order until long after your package has arrived. Is an item not quite what you had in mind? We make returning it clear and fair.
60-day return period
You have 60 days after receiving your order to request a return. This gives you plenty of time to see whether the product meets your expectations. This applies to all products except personalized items (see below).
Conditions for returns
- The product is unused and in its original condition
- All original packaging and accessories are included
- The item is carefully packed for the return shipment
- No restocking fees are charged
Personalized items
Products personalized with a name or other text are made specially for you. Under EU consumer law, goods made to the consumer's specifications are excluded from the right of withdrawal. For this reason, personalized items cannot be returned or exchanged because you changed your mind, chose the wrong size or color, or entered the text incorrectly. This does not affect your legal rights.
If a personalized item arrives damaged or faulty, or the personalization does not match the text you entered, we will remake and reship it free of charge. Please email us within 48 hours of delivery with your order number and a photo of the issue.
The same product ordered without personalization ("Without name") is a standard item and has the full 60-day return period. If your order contains both personalized and standard items, the exclusion applies only to the personalized items.
How to start a return
Send an email to hello@mylittlebum.com with your order number. For a damaged or faulty item, please add a photo. Our team will quickly assist you with the next steps.
Return shipping costs
The cost of returning a product is the customer's responsibility. We recommend a shipping method with track & trace, so your shipment can always be traced. If an item is faulty or we made an error, we cover the costs.
Exchanging a product
Would you prefer a different item? Exchanges are possible for standard (non-personalized) products. Contact us by email and we will help you find a solution.
Refunds
Once we have received and inspected the returned product, the purchase amount will be refunded within 7 business days. Your bank or payment provider may need a few extra days for the refund to become visible.
We are happy to help
Do you have questions about returns, exchanges or refunds? Contact us at hello@mylittlebum.com
We are always here for you and happy to think along with you.
Store information
Store name: My Little Bum
Business name: Tijs Krops
Address: Sluitgatweg 10, 8308 RE Nagele, Netherlands
Chamber of Commerce (KvK) number: 97223344
VAT number: NL005256557B94
Phone: +1 (213) 931-5070
E-mail: hello@mylittlebum.com
Website: https://mylittlebum.com/
Opening hours: Monday – Friday: 9:00 AM – 5:00 PM (PST)